HolestPay

1. Introduction to HolestPay

HolestPay is an advanced system that enables integrated management of payments, shipping, fiscalization, and business processes through a single central platform. The system is provided by Holest e-Commerce doo, a PSP (Payment Service Provider).

Figure 1: HolestPay Dashboard

Key System Features:

• Multi-channel Payments - Support for card payments, IPS mobile payments, payment slips, installments, and other methods
• Fiscalization - Automatic integration with e-Fiscal system (Republic of Serbia)
• Shipping Management - Support for multiple courier services and package management
• PCI DSS Compliance - Panel developed in accordance with PCI DSS ver 4.0.1 security standards
• Mandatory MFA - Multi-Factor Authentication (PIN, SMS, EMAIL, BIOMETRIC)
• Flexible Integration - Can be integrated with various e-commerce platforms, mobile applications (Android/iOS), and POS systems
• Reporting - Detailed display of transactions, fiscalization, and shipping in real-time

2. Basic Concepts and Terminology

Before you start using the HolestPay system, it's important to understand the basic concepts and terminology used in the platform. This section explains the key operations and statuses that form the foundation of working with the system.

2.1. Payment Operations

HolestPay supports various types of payment operations, depending on the business model and needs:

Authorization

Standard payment model where money is immediately transferred from the customer's card to the merchant's account.

Flow:

1. Customer enters card details
2. System sends authorization request to the bank
3. Bank approves or declines the transaction
4. If approved, money is transferred to merchant's account (clearing 1-3 days)

Pre-Authorization

First step in a two-step payment model that enables fund reservation.

Characteristics:

• Money is reserved (blocked) on customer's card
• No money transfer occurs
• Customer cannot use reserved funds
• Reservation has a validity period (usually 7 days)

When to use:

• When goods are not immediately available (reservation)
• When final price may change (e.g., by weight, additional services)
• For services where the exact amount is determined later
• Hotels, car rentals, deposits, etc.

Post-Authorization / Capture

Second step in the two-step model - executing the actual money transfer after reservation.

Characteristics:

• Actual money transfer is executed from reserved funds
• Can be for full amount or less (partial charging)
• Must be executed before reservation expires
• Some gateways support multiple consecutive captures as long as sum ≤ reserved amount

VOID (Cancellation)

Operation that cancels a transaction before the bank executes clearance.

Usage:

• Canceling pre-authorization - releases reserved funds on customer's card
• Canceling authorization - only possible within a few hours after transaction

Advantages:

• Usually no commission (unlike refund)
• Faster fund release for customer
• Cleaner transaction history

REFUND (Money Return)

Operation that returns money to the customer after the transaction is already executed and clearing is completed.

Characteristics:

• Can be full or partial refund
• Usually has a commission
• Money is returned to the same card/payment method used for payment
• Process can take 3-10 days
• Some methods don't support partial refund

Status Query

Operation to check transaction status directly with the payment gateway.

When to use:

• If you suspect status is not synchronized
• After technical communication problems
• If customer claims payment was made but system doesn't show payment
• For verification of unclear states

2.2. HolestPay Status Format

HolestPay uses a complex status format that combines statuses from all modules (payment, fiscalization, shipping). This is the most authoritative status to use in your work.

HolestPay Status Format:

Important Rules:

• SECTION ORDER IS IMPORTANT: PAYMENT → FISCAL & INTEGRATION → SHIPPING
• Order of methods within the same section is NOT important
• ONE SINGLE SPACE CHARACTER as separator between sections
• PAYMENT section may not exist if you don't use HolestPay payment modules or if you don't set it explicitly
• FISCAL & INTEGRATION sections: Modules can add status as <module-uid>_FISCAL:<status> or <module-uid>_INTEGR:<status>. Important: Some modules don't add any status to HolestPay format
• SHIPPING sections exist only if there are packages managed by HPay shipping modules

Possible Payment Statuses:

HolestPay Status Examples:

Explanation: Payment completed, fiscal module added "sale" status, package delivered

Explanation: Pre-authorization, awaiting capture

Explanation: Paid, fiscal module (_FISCAL) added "sale" status, integration module (_INTEGR) added "uploaded" status, package preparing

Explanation: Paid and delivered. Fiscal module is configured but doesn't add status to HolestPay format

Explanation: Only integration module with status 97, without payment and shipping modules

3. Prerequisites and Initial Setup

3.1. Creating a User Account

Before using the HolestPay system, you need to create a user account in the appropriate environment:

Figure 2: HolestPay system login screen

1. Visit the website: https://sandbox.pay.holest.com/ (for testing) or https://pay.holest.com/ (for production)
2. Click on "Register" option
3. Fill in the data:
   • First and last name
   • Email address (used for login)
   • Password (must meet security requirements)
   • Password confirmation
4. Check the option to set up biometric/WebAuthn identity protection (recommended)
5. Click "Register"

Figure 3: New user registration form

3.2. Multi-Factor Authentication (MFA)

HolestPay requires Multi-Factor Authentication for all users. This is a mandatory security measure that protects your account.

Figure 4: Security code entry screen (MFA)

Supported MFA Methods:

• PIN - Personal identification number
• SMS - Code sent via SMS message (provided you've entered phone in profile)
• EMAIL - Code sent to email address
• BIOMETRIC - Fingerprint or face recognition (WebAuthn)

MFA Verification Process:

1. Enter email and password
2. System will send security code to email or phone
3. Enter received code in "SECURITY CODE" field
4. System will log you in after successful verification

3.3. Creating a Company

Company creation process (for the first user - founder):

1. Log in to HolestPay panel
2. In the left menu, select "COMPANY" option
3. Click "Create a company" button
4. Enter company data:
   • Company name
   • Tax ID number
   • Registration number
   • Address
   • Contact phone
   • Company logo (optional)
5. Save the data
6. You automatically get the "Owner" role for this company

Figure 5: List of companies the user manages

3.4. User Management

If multiple people need access to the HolestPay panel, you can assign them appropriate roles:

User Roles:

• Owner - Full control over the company and ability to transfer ownership. Created automatically for the user who created the company. Only one account can have Owner role for a company.
• Administrator - Access to all features except owner management. Can become Owner if current Owner transfers ownership to them.
• Operator (Staff) - Limited access to operational functions only

Adding a New User:

1. New user must first create their account on HolestPay platform
2. In Company settings, go to "Users" section
3. Click "Add user"
4. Enter user's email address
5. Assign appropriate role (Administrator or Operator)
6. Save

3.5. Creating a POS (Site or Application)

Each company can have multiple POSes (websites, Android/iOS applications):

1. In the left menu, select "SITES/APPLICATIONS/SplitPay"
2. Click "Add new POS"
3. Select POS type:
   • Website / E-commerce
   • Android App
   • iOS App
   • Desktop application
4. Enter data:
   • POS name
   • URL or application identifier
   • Description (optional)
5. Save

Figure 6: List of POSes (Sites/Applications) for company

4. Payment Methods

HolestPay supports various payment methods that can be configured according to your business needs. Availability of certain methods depends on the type of subscription you have.

Figure 7: Example of payment methods list for POS

4.1. Payment Method Types

Card Payments

Characteristics:

• 3D Secure authentication for increased security
• Support for pre-authorization and delayed charging
• Ability to pay in installments through bank
• PCI DSS ver 4.0.1 compliance
• Different payment gateways support different options (e.g., some don't support partial refunds)

IPS Mobile Payments

Instant Payment System - Payment via:

• QR code scanning
• Entering phone number connected to bank account

Advantages:

• Instant transactions
• No costs for customer
• Lower commissions for merchant

Payment Slip with NBS QR Code

Automatic generation of payment slip containing:

• NBS QR code for mobile payment
• All necessary data for bank payment
• Unique payment identification

Characteristics:

• Ability to import morning bank statement for automatic payment matching
• Convenient for customers without payment cards

Installment Payments

Enables customers to pay in monthly installments through the bank:

• Different number of installments (e.g., 3, 6, 12, 24 months)
• Interest rates defined by bank
• Instant customer eligibility check

5. Shipping Methods

HolestPay enables integration with various courier services and complete shipping process management.

Figure 8: Example of shipping methods list

Shipping Module Features:

• Automatic shipment creation
• Package label generation
• Shipping status tracking
• Multi-warehouse/storage management
• Support for multiple packages per order
• Automatic customer notifications

Editing Shipping Data

When creating or editing a shipment, you can customize all data sent to the courier:

Figure 8a: Form for editing data sent to courier service - enables complete control over shipment information

The form enables editing:

• Recipient data: First name, last name, contact phone, email
• Delivery address: Street, number, floor, city, postal code, country
• Shipment details: Weight, dimensions, content description
• Service type: Standard delivery, express, cash on delivery, etc.
• Special instructions: Notes for courier or recipient
• Shipment value: For insurance and customs declaration purposes

5.1. Shipping Statuses

Each package has a label in format:

Example:

Status List:

6. Fiscalization and Integrations

HolestPay provides advanced fiscalization and business system integration capabilities.

Figure 9: Example of fiscal and integration methods list

6.1. E-Fiscal RS (Electronic Fiscalization - Serbia)

Automatic integration with the Tax Administration system of the Republic of Serbia for issuing electronic fiscal receipts.

Figure 10: Example of electronic fiscal receipt with QR code

Capabilities:

• Automatic or manual fiscal receipt issuance
• Sending fiscal receipts to customers via email
• Storing all fiscal documents
• QR code for verification on each receipt
• Compliance with Fiscal Cash Register Law
• Adds status to HolestPay format as efiscalrs_FISCAL:<status>

6.2. Fiscal Document Types

Fiscal Sale Receipt

When issued:

• After payment is completed
• When goods are handed over to customer (optimal)
• Within 24h from sale moment (legal minimum)

Contains:

• Goods/services details
• Prices with and without VAT
• Seller information
• Date and time
• Unique ESIR number
• QR code for verification

Fiscal Refund Receipt

When issued:

• When customer returns goods and requests refund
• Must reference original sale receipt

Required:

• Customer identification (TIN - Tax Identification Number)
• Tax ID, personal ID, or other valid identification number

Receipt Recall (Fiscal Recall)

When used:

• When error was made in receipt issuance
• When customer requests refund but refuses to provide personal data (common case)
• Cancels original receipt

Characteristics:

• Doesn't require customer TIN identification
• Constitutional right to privacy is stronger than fiscal law, so it's allowed instead of refund
• Practically most commonly used for money refunds

Advance Payment Receipt (Fiscal Advance)

When used:

• Customer pays part of price in advance (e.g., 30% reservation)
• For ordering goods or starting production
• To avoid higher taxes before receiving full amount

Process:

1. Advance receipt is issued for received amount
2. Additional advance receipts can be issued (each references previous one)
3. Final sale receipt references all advances

Required: Customer TIN identification

Proforma Invoice (Fiscal Proforma)

When used:

• For giving quote to customer
• For clearer transaction records
• Optional - doesn't directly affect taxes

Process:

• Proforma is issued
• Customer later pays
• Final sale receipt is issued referencing proforma (Tax Invoice Id)

Required: Customer TIN identification

6.3. TIN and Tax Identification

For fiscal refunds, advances, and proformas, customer identification via TIN (Tax Identification Number) is mandatory.

TIN Format:

Supported Prefixes:

6.4. Other Fiscal & Integration Integrations

Types of Fiscal & Integration Modules:

1. Electronic Invoicing and Fiscalization

Modules for integration with tax systems of different countries. Automatic creation and sending of fiscal receipts, invoices, and other documents according to local regulations.

2. Order Export (FTP/SFTP/API)

Modules for automatic order export to external systems:

• Export in various formats (XML, JSON, CSV, custom)
• Configurable triggers (payment status, shipping, etc.)
• Useful for integration with warehouse, ERP, and book-keeping systems

3. Book-keeping Software Integrations

Modules for two-way integration with accounting software:

• Automatic order synchronization
• Product, inventory, and price synchronization
• Report generation

4. Data Feed Modules

Enable order data availability through various feed formats.

5. Notification Modules

Specialized modules for sending notifications (push, SMS, email) in specific scenarios.

6. Custom Integrations

HolestPay supports development of custom fiscal & integration modules for your specific business needs via API.

7. Backend Order Operations

HolestPay enables management of all order aspects in two ways:

1. Directly on your site - via ready-made modules (WooCommerce, Magento, OpenCart, VirtueMart, Shopify...)
2. In HolestPay panel - central management of all POSes

HolestPay Integration on Your Site

Figure 11: HolestPay section in order details on site (WooCommerce example) - all operations available directly in your admin panel

When using a ready-made module (WooCommerce, Magento, OpenCart, VirtueMart, Shopify...), in each order's details you see HolestPay box displaying:

• HolestPay status - full status in HolestPay format (PAYMENT, FISCAL, SHIPPING)
• Payment operations - buttons for Status Query, Sync on POS, VOID, Refund, Capture, etc.
• Fiscal operations - issuing fiscal receipt, recall, refund, etc.
• Shipping operations - creating shipment, printing label, tracking status for each courier
• "Manage on HolestPay..." button - quick switch to HolestPay panel

Management via HolestPay Panel

Figure 12: Order list in HolestPay panel with statuses and available options

Figure 13: Order details in HolestPay panel with available operations

HolestPay panel enables central order management from all your POSes (sites/applications). Useful for:

• Viewing all orders from multiple POSes in one place
• Advanced options not available in basic modules
• System administration, configuring payment, shipping, fiscalization methods
• Detailed reports and analytics

7.1. Payment Operations

Status Query

Function: Re-checks transaction status directly with payment gateway.

When to use:

• If you suspect status is not synchronized
• After technical communication problems
• If customer claims payment was made but system doesn't show payment

Capture (Post-Authorization)

Function: Executes charging after pre-authorization.

Note:

• Amount can be less than or equal to reserved amount
• Must be executed before reservation expires (usually 7 days)
• Some payment gateways support multiple capture operations

VOID (Cancellation)

Function: Cancels transaction before bank executes clearance.

When available:

• For pre-authorization - anytime before reservation expires
• For authorization - only within first few hours

Advantage: Usually no commission (unlike refund)

REFUND (Money Return)

Function: Returns money to customer after transaction is executed and clearance completed.

Characteristics:

• Can be full or partial refund (if method supports)
• Usually has commission
• Process takes 3-10 days
• Some card methods don't support partial refund

Note: After executing refund, corresponding fiscal document (refund or recall) needs to be created.

Send Payment Link - PAY-BY-LINK

Function: Creates and sends link to customer for completing payment off your site (offsite option).

Useful for:

• Failed payments that customer wants to retry
• Manual order creation (by phone, email)
• Sending payment via other communication (Email, SMS, WhatsApp, Viber, etc.)
• Orders created off-site requiring online payment
• Top-ups/additional charges for existing orders

How it works:

1. In HolestPay panel (or via API) you create payment link
2. Enter amount, description, customer data
3. System generates unique link
4. Send link to customer via any channel
5. Customer clicks and opens payment page (hosted by HolestPay)
6. Customer completes payment
7. You receive notification about result

7.2. Shipping Operations

Create Shipment

Function: Creates shipment and gets tracking number from courier service.

Required data:

• Number of packages
• Weight
• Dimensions (optional)
• Contents (optional)
• Shipment value
• Notes for courier

Print Label

Function: Generates and prints package label.

Label contains:

• Barcode / QR code for tracking
• Recipient address
• Sender address
• Tracking number
• Delivery instructions

Submit to Courier

Function: Sends request to courier service to pick up package.

Status changes from: READY → SUBMITTED

Cancel Shipment

Function: Cancels shipment before or after sending to courier.

Note: Possible cancellation depends on courier service policy and current shipment status.

7.3. Fiscal Operations

Issue Fiscal Receipt

Function: Issues fiscal receipt for sale.

When: After payment is successfully completed.

Parameters: No additional parameters

Fiscal Refund

Function: Issues fiscal receipt for goods return.

Required parameters:

• Customer TIN (prefix:value, e.g., 10:105677555)
• Refund amount (can be partial)

Note: Automatically links to original sale receipt.

Fiscal Recall

Function: Cancels previously issued receipt.

When to use:

• Error in receipt issuance
• Money refund when customer refuses to provide personal data

Parameters: No additional parameters - TIN not required

Fiscal Advance

Function: Issues advance receipt for partial payment.

Required parameters:

• Customer TIN
• Advance amount

Fiscal Proforma

Function: Issues proforma that doesn't affect taxes.

Required parameters:

• Customer TIN

Send Fiscal by Email

Function: Re-sends fiscal receipt to customer via email.

Useful when:

• Customer didn't receive email
• Customer lost receipt
• Need to send to different email address

Sync on POS

Function: Re-sends results to your site/application

When to use: When you want to manually refresh data on your POS

8. Purchase Process (Customer Flow)

Standard Payment Flow (same for all methods):

1. Payment initiation - Customer selects products on your site and chooses payment method on checkout page
2. Input form presentation - System displays form for entering data specific to selected method (card details, QR code, payment slip, etc.)
3. Result processing - Payment gateway processes transaction and returns result
4. Calling fiscal and shipping methods - After successful payment, configured fiscal and shipping methods are automatically called
5. Result display - Customer sees transaction result (success/failure), payment details, fiscal receipt, and shipping information

Manual Method Invocation

9. Pay-by-Link - Payment via Link

Pay-by-Link is a feature that allows you to create a unique payment link that you can send to your customer. There are two versions:

9.1. Offsite Pay-by-Link (HolestPay Panel)

Creating link directly in HolestPay panel - customer pays on HolestPay hosted page.

Figure 12: Pay-by-Link creation form in HolestPay panel

How to create:

1. In HolestPay panel, open Order or Transaction section
2. Click on "Create Pay-by-Link" or similar option
3. Enter order details:
   • Payment amount
   • Order description / products
   • Customer data (name, email, phone, address)
   • Order items (optional)
4. Select available payment methods that customer can use
5. If shipping is required, select available shipping methods that customer can choose
6. Set offer validity period (link will be active until specific date/time)
7. Choose notification sending option (optional):
   • Email notification - included in the system
   • SMS notification - charged according to current price list
8. Click on one of two buttons:
   • "Save" - only creates link, without sending notifications
   • "Save and Notify" - creates link and automatically sends Email (and SMS if selected) to customer
9. System creates unique link that you can copy and send to customer (if you didn't use "Save and Notify")

When customer opens the link:

• Sees HolestPay hosted page with order details
• Chooses desired payment method from offered options
• If shipping exists, selects shipping method
• Enters required payment data
• Completes payment

When to use offsite Pay-by-Link:

• Orders received by phone, email, or social media
• Customer doesn't have access to your site at the moment
• Sending offer with validity period
• Top-up/additional charge for existing order
• Sending invoices for services
• Any situation where you want to quickly create payment link without customer visiting your site

9.2. On-site Pay-by-Link (WooCommerce and Other Modules)

Some platform modules (like WooCommerce) have on-site Pay-by-Link option that works similarly, but with an important difference:

The difference:

• Offsite (HolestPay panel): Customer pays on HolestPay hosted page - you need to manually enter all details in panel
• On-site (WooCommerce): Link leads customer to standard checkout of your platform (your site) - uses existing WooCommerce order

How on-site Pay-by-Link works:

1. Order already exists in your WooCommerce system
2. In HolestPay box in order details, click "Send Payment Link"
3. Link leads customer directly to checkout page of your site for that order
4. Customer completes payment through your standard checkout process

Advantages of on-site version:

• Customer stays on your branded site
• You don't need to manually enter order details - order already exists in system
• Uses all your existing WooCommerce settings and design
• Better branding and user experience

Advantages of offsite version:

• Faster creation - directly from HolestPay panel without need to create order on site
• Works even when you don't have platform module installed
• Can be used for services not related to e-commerce platform
• Ideal for phone orders and quick offers

Order Tracking

Order tracking method depends on implementation on your site/application. Usually includes:

• Email notifications
• Status tracking page
• Customer support

10. Help and Documentation

HolestPay system contains built-in help section with useful guides and examples.

Figure 14: Help section with documents and guides

Types of Available Documentation:

• Payment method guides - For configured payment methods and gateways
• Shipping method guides - For configured shipping methods
• Fiscal & Integration guides - For fiscal and integration modules
• Platform modules - Guides for installing and using modules for different platforms
• API documentation - For custom integrations and development
• Terms of Service samples - Examples of contracts and legal documents
• Practical examples - Code examples and best practice implementations

How to Access Documentation:

1. In HolestPay panel left menu, click on "HELP" (or question mark icon)
2. Select documentation category that interests you
3. Click on document link you want to view
4. Document will open in new tab or download

11. Platform Modules and Integration

HolestPay can be integrated with your platform in multiple ways:

Figure 15: Example of available platform modules list

Integration Types:

1. Ready-Made Platform Modules (plugin/extension)

HolestPay offers ready-made modules for popular e-commerce and CMS platforms. List of available modules is constantly expanding.

Ready-Made Module Characteristics:

• Full-featured modules - Complete integration that adds HolestPay operations directly into your platform's admin panel. Commands execute identical procedures as in HolestPay panel.
• Mini variants - Lighter version that adds basic functionality and links to HolestPay panel.
• Status columns - Some modules add column with HolestPay status in order list.

2. JavaScript/HTML Integration

For custom platforms or direct web integration:

• HTML with embedded credentials - Page with embedded POS credentials, starting point for integration
• HPay-FrontCore - JavaScript library with automatic signing
• Custom JavaScript implementation - Using HolestPay JavaScript SDK

3. API Integration

For full control and custom integration:

• RESTful API - Complete functionality available via API
• Webhook support - Real-time notifications about status changes
• Detailed documentation - API reference with examples
• Libraries for different languages - PHP, Python, Node.js, etc.

Example - HolestPayPHP library:

How to Choose Integration Method:

12. Email Template Editing

HolestPay enables full personalization of email messages that the system sends to customers. These settings are located in the POS settings section.

Figure X: List of available email templates for customization

12.1. Available Templates

In the email templates section, you can see all available templates that you can customize. Each template serves a specific purpose in the payment and order process.

12.2. Template Editing Process

Email template editing is done in three steps:

Step 1: Select Template

1. In HolestPay panel, go to POS settings
2. Find the "Mail Templates" section
3. Select the template you want to edit from the list

Step 2: Select Test Data

Before you start editing, you need to select test data:

Figure X+1: Select existing order or order list for test data

• If template applies to one order - select existing order from the list
• If template applies to multiple orders - select order list
• Test data enables you to see how the email will look with real data while editing

Step 3: Editing in Editor

Figure X+2: Editor for editing email templates with live preview functionality

The editor is divided into three panels with live preview functionality:

Left side of editor:

• Top-left: Liquid code - Here you write and edit Liquid template code with HTML and CSS styles
• Bottom-left: Test data - JSON data from selected order or order list that you can review and use in the template

Right side of editor - Preview panel:

• Tab "HTML view" - Shows how the email will actually look to the customer (rendered HTML with styles)
• Tab "Raw output" - Shows clean HTML code that will be generated (useful for debugging)

Live preview functionality:

• Every change in Liquid code (top-left) automatically updates preview (right) in real-time
• Every change in test data (bottom-left) also immediately updates preview
• You don't need to click "refresh" or "preview" - everything happens automatically as you type
• You can instantly see how the email will look with real data

Additional features:

• Liquid template language - Safe to use (one-way rendering without code execution)
• Available variables - List of all variables you can use in template (e.g. customer name, order amount, order number, etc.)
• HTML and CSS - Full customization of design, colors, fonts and styling
• Branding - Add your logo, company colors and complete personalization

12.3. Liquid Template Language

Liquid is a template language used for secure customization of email messages:

• Safe - One-way rendering without ability to execute arbitrary code
• Simple - Intuitive syntax for displaying variables and conditions
• Powerful - Supports filters, loops, conditions and other programming constructs

Liquid Syntax Examples:

12.4. Saving Changes

After you finish editing the template:

1. Review how it looks in preview with test data
2. Test with different test data if needed
3. Verify that the first line is properly formatted for the email Subject
4. Click "Save" to apply changes
5. New template will be immediately used for all future emails of that type

13. Support and Contact

Technical Support

For all questions, problems, or help related to HolestPay system:

• Email: support@holest.com
• Web: https://pay.holest.com/ or https://sandbox.pay.holest.com/
• Product info: https://ecommerce.holest.com/proizvod/holestpay/

Support Availability

Technical support is available on business days:

• Monday - Friday: 09:00 - 17:00 (CET)

How to Request Help

When contacting support, prepare the following information:

1. Problem description - as detailed as possible
2. When problem occurred - date and time
3. Order ID or transaction ID - if related to specific transaction
4. Screenshots - if possible
5. Steps to reproduce - how to replicate problem
6. Company and POS name - so we can quickly locate your account

Documentation and Resources

Additional documentation, API reference, and video tutorials available at:

• On HolestPay panel - "HELP" section
• By contacting support for developer documentation access
• On website: https://ecommerce.holest.com/proizvod/holestpay/

Sandbox Environment for Testing

Before production implementation, we recommend testing in sandbox environment:

• Sandbox URL: https://sandbox.pay.holest.com/
• Completely free
• All features unlocked
• Uses test payment gateways
• Test cards available in "Dashboard" section

Subscriptions and Pricing

For information about subscriptions, pricing, and available packages:

• Contact sales@holest.com
• Or check at https://ecommerce.holest.com/proizvod/holestpay/

System Status

To check HolestPay service status in real-time:

• Check status page (URL will be provided by support)
• Or subscribe for incident notifications

Security Incidents

If you suspect a security incident or discover a vulnerability:

• Immediately contact: support@holest.com
• Don't share details publicly before problem is resolved

Feature Requests and Feedback

Your feedback is important! If you have suggestions for new features:

• Send email to office@holest.com
• Or use feedback option in panel